Refund Policy for Digital Products and Services
At Kehla G & Co, we are committed to delivering high-quality digital products and services to support your personal and professional growth. Please read our refund policy carefully before making a purchase, as all sales are final.
Non-Refundable Purchases
Due to the nature of digital products and services, refunds are not available for:
- Digital products that have been downloaded, accessed, or used (e.g., e-books, PDFs, audio files, or courses).
- Live workshops, masterclass replays, and event recordings.
- Coaching, mentoring, or consultation sessions once the service has been rendered.
By completing your purchase, you acknowledge and agree to these terms.
Non-Guarantee of Results
At Kehla G & Co, we provide tools, guidance, and strategies to support your growth and success. However, results are not guaranteed and depend on various factors, including your commitment, engagement, and implementation of the teachings provided.
Client Responsibility: It is the consumer’s responsibility to apply the concepts, strategies, and insights offered in our programs, products, and services. While our resources are designed to support your success, results may vary based on individual circumstances.
By engaging with our services, you agree that Kehla G & Co is not liable for specific outcomes or results.
Payment Plan Policy
If you choose a payment plan option for any product or service, you agree to complete all scheduled payments as outlined in your payment agreement.
- Completion of Payments: By selecting a payment plan, you are committing to paying the full amount due, even if you decide not to use or access the product or service.
- Access Restrictions: Failure to complete payment installments as scheduled will result in the suspension of your access to the product or service until the full payment is received. No refunds will be issued for partial payments.
- Payment Failure: If a scheduled payment fails, you will be notified and must update your payment information within the specified timeframe. Continued non-payment may result in additional fees or cancellation of access without refund.
By opting for a payment plan, you acknowledge and agree to these terms.
Chargeback Policy
All purchases made through Kehla G & Co are final and non-refundable. Clients are not entitled to initiate a chargeback through their financial institution for the following reasons:
- Sale or Discount Pricing: If a product or service is later offered at a discount or promotional price, no price adjustments, refunds, or chargebacks will be provided for prior purchases.
- Non-Usage: Failure to use or engage with purchased digital products, courses, or services does not qualify for a chargeback or refund.
- Digital Access: By accessing or downloading digital products, you agree that the sale is final and waive the right to dispute the charge.
Initiating a chargeback for an eligible purchase that aligns with this policy will be considered a breach of these terms, and we reserve the right to take appropriate action, including suspension of access to all purchased products and services.
Ownership and Intellectual Property
All digital products, course materials, and resources provided by Kehla G & Co remain the intellectual property of Kehla G & Co. These materials are for personal use only and may not be shared, reproduced, distributed, or resold in any format without prior written consent. Breach of these terms may result in immediate termination of access to purchased products and services, without refund, and potential legal action.
Non-Transferable Access
Access to digital products, courses, or coaching services is granted solely to the individual who made the purchase. Sharing login credentials or granting access to others is prohibited and may result in termination of access without refund.
Confidentiality Clause
Kehla G & Co respects the confidentiality of all clients and will not disclose any personal, financial, or business information shared during coaching sessions without explicit consent, except as required by law. By engaging in coaching services, you agree to respect the confidentiality of any information shared by Kehla G & Co or other participants in group programs.
Third-Party Tools and Platforms
Our digital products and services may utilize third-party tools, platforms, or payment processors. Kehla G & Co is not liable for any technical issues, outages, or errors caused by these third-party services. We recommend contacting the respective provider for support in these cases.
Termination of Access
Kehla G & Co reserves the right to terminate access to any digital product, service, or program without refund if a client violates the terms outlined in this policy or engages in behavior deemed harmful, abusive, or disruptive to the community or business operations.
Resolution Policy
If you experience an issue with a digital product or service, we are here to help. In the event of technical errors, defects, or problems accessing your purchase, we will:
- Provide technical support to resolve the issue.
- Offer replacement materials if applicable.
Dispute Resolution
Any disputes arising from the purchase or use of Kehla G & Co’s products or services will first be addressed through mediation between the parties. If mediation fails, the matter will be resolved through binding arbitration in accordance with the laws of British Columbia, Canada. By purchasing from Kehla G & Co, you agree to this dispute resolution process.
Currency Exchange Disclaimer
All prices are listed in USD (or the specified currency at checkout). Currency exchange rates and fees are determined by your payment provider or bank and may vary.
No Adjustments for Exchange Rates: Refunds will not be provided to account for fluctuations in currency exchange rates or transaction fees. By completing your purchase, you accept any associated currency-related charges.
Policy Updates
This refund policy is subject to change without notice. Any updates will be posted on our website and apply to purchases made after the updated policy is published.
Contact Us
If you have any questions or concerns about this refund policy or need assistance with your purchase, please contact our support team at hello@kehlag.com.
We are committed to resolving issues promptly and ensuring your satisfaction with our products and services.